Policies & Payments
Payment Information
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ACVC Cancellation Policy
Our cancellation policy is designed to respect the time of our veterinary professionals and to prevent missed opportunities for sick pets that could have been seen in the available time slots.
Deposit for New Clients:
All new client appointments booked online will require a deposit equal to our physical exam fee ($84.50). This deposit must be paid no later than 24 hours before the scheduled appointment. If the deposit is not received by this time, the appointment will be automatically canceled.
Deposit for Established Clients:
Established clients are generally not required to pay a deposit. However, a $100 deposit will be required if the client:
- Has missed 3 appointments without calling ("no-call, no-show").
- Has rescheduled the same appointment 3 times.
If the full deposit is not used during the appointment, any remaining balance may be refunded.
Deposit Forfeiture:
- If a client cancels their appointment less than 24 hours in advance or fails to show up, the deposit will be forfeited.
- A new deposit will be required for the next appointment booking.
Refunds for Timely Cancellations:
If a client cancels with at least 24 hours' notice, they are eligible for a refund of the deposit. However, a new deposit will still be required when scheduling the next appointment.
